KVKK Disclosure Notice

Last updated: February 25, 2026

1. Data Controller

In accordance with the Law No. 6698 on the Protection of Personal Data ("KVKK"), your personal data may be processed by The Plaza Hotel Edirne (İstasyon mah. Armoni sok. No:1/1 Edirne/Merkez) as the data controller within the scope described below.

2. Processed Personal Data

The following personal data is processed by our hotel:

  • Identity information: Name, surname, national ID number, passport information
  • Contact information: Phone number, email address, home address
  • Accommodation information: Check-in/check-out dates, room preferences, special requests
  • Payment information: Credit card details (PCI DSS compliant), billing information
  • Digital usage data: Website cookie data, IP address, device information

3. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

  • Provision and management of accommodation services
  • Processing reservation transactions
  • Fulfilling legal obligations (police notification, invoicing)
  • Guest satisfaction and complaint management
  • Point earning and redemption within the loyalty program
  • Responding to communication requests and providing information
  • Statistical analyses to improve service quality

4. Transfer of Personal Data

Your personal data may be transferred to public institutions and organizations (General Directorate of Security, Revenue Administration, etc.) within the scope of legal obligations, to banks and payment institutions for payment processing, and to our service providers and business partners.

5. Rights of the Data Subject

You have the following rights under Article 11 of the KVKK:

  • To learn whether your personal data is being processed
  • To request information if your personal data has been processed
  • To learn the purpose of processing your personal data and whether it is used in accordance with its purpose
  • To know the third parties to whom personal data is transferred domestically or abroad
  • To request correction of personal data if it is incomplete or inaccurate
  • To request deletion or destruction of personal data under the conditions set forth in Article 7 of the KVKK
  • To object to a result against you arising from the analysis of processed data exclusively through automated systems

6. Application Method

You can submit your requests regarding the above-mentioned rights through the following channels:

  • Email: info@theplazahoteledirne.com
  • Address: İstasyon mah. Armoni sok. No:1/1 Edirne/Merkez
  • Phone: +90 284 502 05 00